Information We Collect

At Atrovia, we believe transparency builds trust. When you join our cooking skills platform, we collect information that helps us create a better learning experience for you. This includes details you provide directly and information gathered automatically during your visits.

How We Use Your Information

Your information powers everything we do to support your culinary journey. From personalizing lesson recommendations to sending cooking tips that match your skill level, every piece of data serves a purpose in making your experience more valuable.

1. Delivering cooking courses and educational content tailored to your interests and skill level
2. Processing enrollments and managing your learning progress through our platform
3. Sending course updates, new recipe releases, and cooking tips via email newsletters
4. Providing customer support for technical issues or course-related questions
5. Analyzing learning patterns to improve course content and platform functionality
6. Ensuring platform security and preventing fraudulent activities
7. Complying with legal requirements and protecting our legitimate business interests

We also use aggregated, non-personal data to understand trends in cooking education and develop new course offerings that meet our community's evolving needs. This helps us stay current with culinary trends and teaching methods.

Data Sharing and Third Parties

We work with trusted partners to deliver the best possible learning experience. However, we're selective about who we share information with and always prioritize your privacy rights.

All third-party providers must meet our strict privacy standards and are contractually required to protect your information. We never share your data for their independent marketing purposes.

Your Privacy Rights and Choices

You have significant control over your personal information. We've designed straightforward processes for exercising these rights, because your privacy shouldn't be complicated to manage.

To exercise any of these rights, simply contact us using the information provided at the end of this policy. We typically respond to requests within 30 days and will verify your identity to protect against unauthorized access.

You can also manage many preferences directly through your account dashboard, including communication preferences, learning goals, and profile visibility settings.

Data Security and Protection

Protecting your information is fundamental to everything we do. We implement multiple layers of security to safeguard your data against unauthorized access, alteration, or disclosure.

While no system can guarantee absolute security, we continuously update our protection measures to address emerging threats and maintain the highest standards of data security.

In the unlikely event of a data breach affecting your personal information, we will notify you promptly and provide clear information about what happened and what steps we're taking to address the situation.

Data Retention and Deletion

We only keep your information as long as necessary to provide our services or as required by law. Different types of information have different retention periods based on their purpose and legal requirements.

When data reaches the end of its retention period, we securely delete it from our systems. You can also request early deletion of your information, though some data may need to be retained for legal compliance.

Backups containing your information are also deleted according to our data retention schedule, ensuring complete removal from all our systems.

Cookies and Tracking Technologies

Like most websites, we use cookies and similar technologies to enhance your browsing experience and understand how our platform is used. You have control over these technologies and can adjust your preferences at any time.

You can control cookie settings through your browser preferences or our cookie consent banner. Disabling certain cookies may affect website functionality, but essential features will continue to work.

We also use web beacons and pixels in our emails to track delivery and engagement, helping us improve our communication with you. You can disable image loading in your email client to prevent this tracking.

International Data Transfers

Our cooking platform serves students globally, which means your information may be transferred and processed in countries other than your own. We ensure appropriate safeguards are in place for all international transfers.

When transferring data internationally, we use standard contractual clauses, adequacy decisions, or other legally approved transfer mechanisms to ensure your information receives adequate protection regardless of location.

Our primary servers are located in secure facilities with strong data protection laws, and all our international partners must meet equivalent privacy standards to those required in Malaysia.

Children's Privacy

We're committed to protecting children's privacy online. Our platform is designed for users aged 16 and older, and we do not knowingly collect personal information from children under this age without parental consent.

If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to verify the situation and delete any information we may have collected inappropriately.

For users between 16 and 18, we recommend parental involvement in their cooking education journey and encourage parents to review this privacy policy with their children.

Changes to This Privacy Policy

We update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we'll notify you through email or prominent website notices.

We encourage you to review this policy regularly to stay informed about how we protect your privacy. The "Last Updated" date at the top shows when the most recent changes were made.

Continued use of our platform after policy changes indicates your acceptance of the updated terms. If you don't agree with changes, you can close your account or contact us to discuss your concerns.